Help and Support: Our technical support team is experienced in handling queries and understanding the actual requirement of the customer. They undergo rigorous training regularly and hence they are capable of handling queries from any section of the software. At L1 level any issue or requirement is handled by the support team itself and if further intervention is required, a ticket is raised against the issue or the requirement and a tentative date of completion is provided.
You may reach our technical team at support@myskoolerp.co.in or call us at +919955555558 between 08:00 AM to 05:30 PM on working days.
A call log portal is also provided to all the associated schools to raise an issue or requirement and track the status.
Some Basic Features of Call Log Portal:
You can raise an issue or a requirement.
For every issue raised here, you get a case id to track the status.
Once the issue is resolved, you will be notified by our support team.
You may attach images or documents in support of every issue or requirement. An image or a document related to the issue helps us in understanding the issue more effectively.
